Online Banking FAQs

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Online Banking FAQs

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After how many invalid logon attempts will I be locked out of Internet Banking?
Q

After how many invalid logon attempts will I be locked out of Internet Banking?

A

Three invalid logon attempts will lock you out of Internet Banking. Customers should call a customer service representative at 561-392-5444 Monday – Thursday from 8:30 A.M. – 5:00 P.M and Friday 8:30 AM – 5:30 PM.

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Can I use Internet Banking if I only have a CD, Loan, or Savings Account?
Q

Can I use Internet Banking if I only have a CD, Loan, or Savings Account?

A

Yes. If you have any Paradise Bank account - CD, Loan, Savings, or Checking product - you can get Internet Banking for FREE. You must have a checking account to have Bill Payment.

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How can I add or delete an account from Internet Banking?
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How can I add or delete an account from Internet Banking?

A

The change can be made through any customer service representative.

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How can I reset my Internet Banking Account (not Bill Payment)?
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How can I reset my Internet Banking Account (not Bill Payment)?

A

You can call a customer service representative at 561-392-5444 Monday – Thursday from 8:30 A.M. – 5:00 P.M and Friday 8:30 AM – 5:30 PM.

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How can you guarantee the security of my banking information?
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How can you guarantee the security of my banking information?

A

First, we use 128-bit encryption, the highest form of encryption currently available, to secure your Internet Banking sessions. Whenever you see the padlock symbol in your browser, you know this security feature is active. Other security tools are in place to ensure the integrity of your data, including firewalls and filtering routers that secure computers from Internet access and a "trusted" operating system, which protects information from both internal and external threats.

For additional security, customers select their own Personal Identification Number. PIN guessing is deterred by locking the ID out of the system following three unsuccessful logon attempts. These are just a few of the many security tools we use. These layers of security work together to make sure that all information transmitted between you and Paradise Bank is both secure and authentic.

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How do I know if my browser has 128-bit encryption?
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How do I know if my browser has 128-bit encryption?

A

By clicking on the Test Browser button on our Home Page/Internet Banking sign-on page.

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If I have a question about Internet Banking whom should I call?
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If I have a question about Internet Banking whom should I call?

A

Telephone a customer service representative at 561-392-5444 Monday – Thursday from 8:30 A.M. – 5:00 P.M and Friday 8:30 AM – 5:30 PM.

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What do I need to gain access to Internet Banking?
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What do I need to gain access to Internet Banking?

A

User ID, PIN, and Internet access. The Internet access could be at home or work. The browser must have 128-bit encryption. Using Internet access from some company locations may not work because of the security that company has implemented for outside Internet browsing.

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What does Internet Banking cost?
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What does Internet Banking cost?

A

Internet Banking and Bill Payment are free to all customers.

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What happens if I lose or forget my ID or PIN?
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What happens if I lose or forget my ID or PIN?

A

If you lose/forget your ID or PIN, telephone a customer service representative at 561-392-5444 Monday – Thursday from 8:30 A.M. – 5:00 P.M and Friday 8:30 AM – 5:30 PM.

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What services are offered through Internet Banking?
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What services are offered through Internet Banking?

A
  • Unlimited in the number and type of accounts to access.
  • Transfer funds between all checking and savings accounts (regulatory limitations may apply).
  • Transaction history on all deposit and loan accounts.
  • Check Imaging with front and back images on all cancelled checks.
  • Obtain account information on your Checking, Savings, CD’s, Loan, and Safe Deposit Accounts.
  • Stop payment on checks drawn on your checking account at Paradise Bank (stop payment charges may apply).
  • Download "real time" transactions from any accounts to industry standard money management software.
  • Bill Payment Option - access the designated checking account to pay bills

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Will Internet Banking be available to me all the time?
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Will Internet Banking be available to me all the time?

A

It will be available virtually any time, day or night, 7 days a week. However, there may be times when it is temporarily unavailable due to nightly processing updates, or technical difficulties.

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Who can have Internet Banking?
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Who can have Internet Banking?

A

Any Consumer or Sole Proprietor can use Internet Banking and Bill Payment. Partnerships, Corporations, and governmental institutions who require more sophisticated financial services may elect to use our Cash Management product. Contact a customer service representative at 561-392-5444 for more information!

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How can I get Internet Banking?
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How can I get Internet Banking?

A

Paradise Bank customers can start Internet Banking by visiting any Customer Service Representative at any branch location, or by applying online.

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Bill Pay FAQs

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Are there any merchants that I cannot pay through the bill payment service?
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Are there any merchants that I cannot pay through the bill payment service?

A

Yes. Bill payment is limited to locations in the United States, Puerto Rico, US Virgin Islands, Guam and US Military in the Americas, US and Pacific.

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Can I have multiple payments to the same payee on the same day?
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Can I have multiple payments to the same payee on the same day?

A

You can make multiple payments to the same payee as long as the payment amounts are different. For your protection, the system will not pay duplicate items in the same day.

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Can I edit merchant addresses?
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Can I edit merchant addresses?

A

No. In order to change a merchant address, you will have to set up a new merchant with the correct address and delete the entry with the incorrect address.

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Can I set up recurring payments?
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Can I set up recurring payments?

A

Yes. You can set up recurring payments in the following frequencies:

  • Weekly
  • Bi-Weekly
  • Semi-monthly
  • Monthly
  • Quarterly
  • Semi-Annually
  • Annually

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Can I use Bill Payment if I live outside the U.S.?
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Can I use Bill Payment if I live outside the U.S.?

A

Yes, as long as you have a checking account at Paradise Bank; however, payments can only be made to locations in the United States.

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How do I know if a merchant is electronic or check?
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How do I know if a merchant is electronic or check?

A

Once you set up the merchant, you can look at the VIEW PAYEES screen, which includes a field that indicates if the merchant is electronic or check.

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How far In advance can I schedule payments?
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How far In advance can I schedule payments?

A

You may schedule payments as far in the future as you want. Recurring payments can have an ending date of any year in the future.

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How far In advance should I set up a payment to insure it is paid on time?
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How far In advance should I set up a payment to insure it is paid on time?

A

Check payments should be scheduled at least 5 business days in advance of when you want the payment to be posted at the payee. Electronic payments should be made 3 business days in advance of when you want the payment to be posted at the payee.

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How late in the day can I edit or delete a payment?
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How late in the day can I edit or delete a payment?

A

You may edit or delete scheduled payments until 10:00 P.M. (Eastern) time the day before the scheduled payment date. For example, if a payment is scheduled for today, you may edit or delete the payment up until 10:00 P.M. today.

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How long is history retained in the VIEW PAYMENT HISTORY section?
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How long is history retained in the VIEW PAYMENT HISTORY section?

A

Payment History records are kept for nineteen months.

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How many payees may I set up?
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How many payees may I set up?

A

You may have unlimited payees.

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Is there any minimum and maximum payment amount?
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Is there any minimum and maximum payment amount?

A

No. There is no minimum amount. The maximum amount is limited to the balance in your account.

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What does the "status" field indicate on the PAYMENT HISTORY PAGE?
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What does the "status" field indicate on the PAYMENT HISTORY PAGE?

A

Status Value: Payment Pending
Definition: The payment has been processed, but not yet sent.

Status Value: Payment Processed
Definition: The payment has been processed and sent.

Status Value: Hold
Definition: The payment has a research request on it and has not been processed.

Status Value: Stopped
Definition: You have requested the payment to be stopped. It cannot be processed again.

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What happens if I have a scheduled payment that falls over a weekend or holiday?
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What happens if I have a scheduled payment that falls over a weekend or holiday?

A

Scheduled payments that fall over a weekend will be processed on Friday evening prior to the weekend. Any new payments that are scheduled during the weekend, for the current weekend, will be processed on Sunday night. Holiday processing is done the business day before the holiday.

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When will the money be taken out of my account for Bill Payments?
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When will the money be taken out of my account for Bill Payments?

A

Your account will be debited on the day the payment is scheduled if the payment is sent electronically. If the payment is made by check, the funds will be debited when the check clears your account, just like any check you would write. To insure adequate funds are available in your account, it is a good practice to have the funds in your account on the scheduled payment date.

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Will the memo field that I fill out when setting up a payment be passed on to the merchant?
Q

Will the memo field that I fill out when setting up a payment be passed on to the merchant?

A

No. The memo field is for your personal records; however, the account number that you entered when you added the payee to your Personal Payee List is printed on the check.

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Who do I call if I have problems with Bill Payment?
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Who do I call if I have problems with Bill Payment?

A

You can call Paradise Bank’s Customer Service at 561-392-5444 Monday – Thursday from 8:30 A.M. – 5:00 P.M and Friday 8:30 AM – 5:30 PM.

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Whom can I pay through Internet Bill Payment?
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Whom can I pay through Internet Bill Payment?

A

You can pay ANYONE in the United States - from your next door neighbor, to the utility company, the bank, and even a child in college across the country! However, Bill payment is limited to locations in the United States, Puerto Rico, US Virgin Islands, Guam and US Military in the Americas, US and Pacific.

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Transfers

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Are there excessive withdrawal limits when transferring from my Money Market or Savings Accounts?
Q

Are there excessive withdrawal limits when transferring from my Money Market or Savings Accounts?

A

Due to Federal Regulations the customer may not make more that six transfers or withdrawals per month or statement period when these transfers are made by means of a pre-authorized or automatic transfer, or telephonic agreement, order or instruction, including Internet Banking. Transferring from a savings or money market account to a loan at Paradise Bank does not count towards the excessive withdrawal limit.

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Between what accounts can I transfer?
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Between what accounts can I transfer?

A

You may transfer between all your designated deposit or loan accounts at Paraidse Bank. Some accounts may be excluded from transfer capability due to regulatory requirements, bank policy, or loan agreement between the customer and Paradise Bank.

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How late can I make a transfer and still have it post to my account that night?
Q

How late can I make a transfer and still have it post to my account that night?

A

A transfer can be made up to 6:00 P.M. (Eastern) time during any business day for that transaction to post that night. This includes all transfers between deposit accounts and loans. A transfer made today after 6:00 P.M. will "memo post", but will not actually appear until the next business day.

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